IT Technician Level 2 - Virtual Assistant (WFH)
Remote
Full Time
Mid Level
We are currently seeking an experienced and skilled IT Technician Level 2 Virtual Assistant to join our team. This remote position allows you to work from the comfort of your own home while contributing to the success of our clients.
Job Description: As an IT Technician Level 2 Virtual Assistant, you will play a critical role in providing advanced technical support to our clients. The ideal candidate will have a solid background in IT, including certifications such as Comptia A+, Network+, and MCSE. Proficiency in Autotask PSA and Datto RMM is essential for this role. Working hours will be from Monday to Friday from 9 am - 5 pm EST. (Night Shift)
Responsibilities:
- Provide technical support to end-users, addressing hardware and software issues.
- Perform system upgrades, installations, and configurations.
- Troubleshoot and resolve network and connectivity issues.
- Ensure the security and integrity of IT systems.
- Collaborate with the IT team to implement and maintain IT solutions.
- Utilize Autotask PSA and Datto RMM for efficient task management and remote monitoring.
- Document and update technical processes and procedures.
Requirements:
- Certifications: Comptia A+, Network+, and MCSE.
- Proficiency in Autotask PSA for professional services automation.
- Experience with Datto RMM for remote monitoring and management.
- Strong technical skills in hardware and software troubleshooting.
- Excellent problem-solving abilities and attention to detail.
- Effective communication skills to interact with end-users and the IT team.
- Proven experience in system upgrades, installations, and configurations.
- Knowledge of network and connectivity troubleshooting.
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